Coaching Refund & Cancellation Policy

Last updated: September 13, 2026

This policy applies to coaching services purchased from 27:17 Fitness LLC dba Sharpened Fitness Nutrition and Wellness. (App subscriptions and the Peak Week Pass follow the app's separate Refund Policy.)

1. Consultations & deposits. We do not charge a separate consultation fee or deposit, so there is nothing to refund at that stage.
2. Coaching packages. Your cancellation rights in items 5–6 apply to every client regardless of where you live and control over any "non-refundable" language in this section. Because coaching is a personal service delivered over time:
   • Before we begin building your plan, you may cancel for a full refund of amounts paid for work not yet started.
   • Once your program/plan has been delivered, fees are non-refundable — you are paying for the coaching work performed — unless a cooling-off or other right applies under your state's law (see item 5).
   • Month-to-month coaching can be cancelled at any time; no advance notice is required, but the current billing period is not refunded and cancellation takes effect at the end of that period.
3. Session cancellations & no-shows. Please reschedule at least 24 hours in advance. Sessions cancelled with less notice, or missed without notice ("no-show"), may be forfeited or charged. We will make reasonable efforts to reschedule for genuine emergencies.
4. Missed check-ins. Unused weekly check-ins do not roll over or extend the term unless we agree in writing.
5. Three-day right to cancel (all clients). You may cancel this coaching agreement for any reason by notifying us within three (3) business days after you sign up or purchase, and we will refund all amounts you have paid, less the reasonable value of any services already delivered at your request. To cancel, email legal@sharpenedfitness.com with your name and package; cancellation is effective when sent. Some states give you additional or longer cancellation rights for personal-training, health-studio, or fitness-services contracts; where they do, those rights apply and control over anything else in this policy.
6. Cancellation for relocation, disability, or death (all clients). You (or your estate) may cancel and receive a pro-rated refund of any prepaid, unused coaching if: (a) you relocate such that you can no longer reasonably receive the services; (b) you become medically unable to continue due to disability, illness, or injury (we may request a physician's written confirmation); or (c) in the event of the client's death. Refunds are calculated from the date we receive notice and issued to the original payment method within 10 business days.
7. How to cancel or request a refund. Email legal@sharpenedfitness.com with your name and package. Approved refunds go back to your original payment method within 10 business days.
8. Chargebacks. Please contact us first — most issues are resolved quickly. Bad-faith chargebacks are a breach of the Coaching Services Agreement.

YOUR CANCELLATION RIGHTS: You may cancel this contract within three (3) business days and receive a refund. You may also cancel for relocation, disability, or death for a pro-rated refund. Month-to-month coaching can be cancelled anytime for future periods.